FAQ CasaLatina Uk

Frequently Asked Questions

ordering

What are my options if a product is not in stock?

If the product you want is not in stock, you have the option to pre-order the product and / or request a notification. You will receive an email from CASALATINA when the product is back in stock. You are not obliged to buy a product, of which you have requested a notification for.

What do I do if I have problems with online shopping?

You are welcome to contact us by email info@casalatina.co.uk – we will answer your email as quickly as possible.

Can I change or cancel my order?

ou have the opportunity to change or cancel your order before you receive an email from CASALATINA with the important shipment information related to your order.

For refunds, please follow the instructions in the Refunds Policy page.

For deliveries, shipping costs and times, please check our Shipping page.

Which payment cards can I use?

Visa
Mastercard
Maestro
Paypal

shipping

How much does shipping cost?

The cost of shipping is dependent on the destination of your package. If you are shipping within the UK, the cost is £8. However, we provide free shipping for orders that are equivalent to or exceed £100.

Do you ship overseas?

We currently only deliver direct to consumer orders to the UK.

How long will it take to get my orders?

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Delivery details will be provided in your confirmation email.

How do I track my order?

You will receive an email with a tracking number when the order is being dispatched from CASALATINA. If you cannot find your tracking email please contact us on info@casalatina.co.uk

returns

How do I return my products to CASALATINA?

Products should be returned to us in unused condition within 14 days from the receiving date. To make a return please email us at info@casalatina.co.uk and further instructions will be provided.

Casa Latina returns address:

CASALATINA
15 Park Road
Richmond, TW106NS, UK

Why have I not received all the products I ordered?

If you have not received all products you ordered please contact CASALATINA at info@casalatina.co.uk

What do I do if a product is damaged or if I receive a wrong product?

If a product is damaged when shipped or you have received a wrong product please contact info@casalatina.co.uk as quickly as possible and please include an image of the damaged or wrong product in the email.

Who pays for the cost regarding delivery of replacement products?

If a complaint is confirmed CASALATINA will pay the shipping cost for replacement products. If the replacement product is not in stock, your money will be credited within 30 days. Please be aware of the risk of paying customs when receiving replacement products - CASALATINA will not cover this expense.

contact

Any other questions?

You can contact us through our contact page! We will be happy to assist you.